Terms of Purchase

Acceptance of Terms

By placing an order on our e‑commerce platform, you agree to be bound by these Terms of Purchase, which govern the entire transactional relationship between you and our company. These terms apply to all products sold through our website, including craft coffees, teas, and accessories. We recommend that you read these terms carefully before completing your purchase, as they contain important information about your rights and obligations. If you do not agree with any provision, you should refrain from using our services and making purchases.

We reserve the right to update or modify these terms at any time, and any changes will be effective immediately upon posting on our website. We will indicate the date of the latest revision at the top of this page. It is your responsibility to review these terms periodically, as continued use of our site and placement of orders constitutes acceptance of the updated terms. We do not apply changes retroactively to orders already placed, except when required by law.

Your order is an offer to purchase products, which we may accept or reject at our discretion. We send an order confirmation email to acknowledge receipt of your order, but this does not constitute acceptance. Acceptance occurs when we dispatch the products from our fulfillment center. We reserve the right to cancel any order for any reason, including but not limited to product unavailability, pricing errors, or suspicion of fraudulent activity. In such cases, we will notify you and refund any payments made.

These terms are supplementary to our other policies, such as the Shipping Policy, Refund Policy, and Privacy Policy. In case of conflict, the specific terms of the applicable policy will prevail. We strive to ensure that all terms are fair and transparent, and we are happy to clarify any questions you may have before you place an order.

Pricing and Currency

All prices listed on our website are in United States Dollars (USD) and are exclusive of any applicable sales taxes, customs duties, or import fees. The total amount payable at checkout includes the product prices plus any taxes that we are required to collect based on your shipping address. We do not charge any handling or shipping fees for standard delivery, as we offer free worldwide shipping. However, if you choose expedited shipping, the additional fee will be shown separately at checkout.

We make every effort to ensure that our prices are accurate and current. However, due to fluctuations in market conditions, supply costs, and currency exchange rates, prices are subject to change without prior notice. We will honor the price displayed at the time you place your order. If a product is listed at an incorrect price due to a technical error, we reserve the right to cancel the order and refund the charged amount. We will contact you to inform you of the error and offer the option to repurchase at the corrected price.

For international orders, your payment provider may convert the USD total into your local currency using their exchange rate. We are not responsible for any discrepancies between the exchange rate used at the time of purchase and the rate at the time of refund, if applicable. We also do not charge any currency conversion fees; any such fees are imposed by your bank or card issuer. We recommend checking with your financial institution to understand their conversion policies.

We occasionally offer promotional discounts, coupon codes, and volume pricing. These offers are subject to specific terms, such as expiration dates, minimum purchase amounts, and exclusions. Discounts cannot be combined unless explicitly stated. We reserve the right to discontinue promotions at any time. All prices are final at checkout, and we do not offer price adjustments for prior purchases if a product goes on sale after you have bought it.

Order Placement and Confirmation

To place an order, you must have a valid account on our website or check out as a guest. You are required to provide accurate and complete information, including your shipping address, billing address, and payment details. You are responsible for maintaining the security of your account credentials, and you agree to notify us immediately of any unauthorized use. We process orders in the order they are received, and we reserve the right to limit quantities per customer or per order.

After you submit your order, you will receive an automatic acknowledgment email summarizing the items, prices, and shipping address. This acknowledgment does not constitute a binding acceptance; it is merely a confirmation that we have received your order. We will then perform a pre‑authorization on your payment method to verify funds. If the pre‑authorization fails, we will notify you and ask you to provide alternative payment. Once payment is confirmed and inventory is secured, we will proceed to processing.

You may cancel your order within the processing window (the first one to three business days after placement) by contacting our support team. If the order has already been shipped, you will need to follow our return process. We also allow modifications to the shipping address or product selection within a limited time; after dispatch, changes are not possible. We recommend double‑checking your order details before finalizing.

We will send a shipping confirmation email with tracking information when your order is dispatched. This email serves as our acceptance of your order. The contract between you and us is formed at that moment. We retain records of your order and these terms for future reference; you can also view your order history in your account.

Payment Methods

We accept a variety of secure payment methods to accommodate your preference. These include major credit and debit cards (Visa, MasterCard, American Express, and Discover), digital wallets (such as PayPal, Apple Pay, and Google Pay), and certain local payment options depending on your region. All transactions are processed through industry‑standard encryption and tokenization, ensuring that your financial information is protected. We do not store your full card details on our systems.

When you provide payment information, you authorize us to charge the total order amount, including any applicable taxes and expedited shipping fees, to your chosen method. We may perform a temporary authorization hold on your card for the full amount to verify availability of funds. This hold will be released if the order is not accepted. If your payment is declined, we will attempt to notify you and may hold your order for a limited time while you update your payment details.

We do not accept cash, checks, or money orders for online purchases. We also do not accept cryptocurrency at this time. For corporate or bulk orders, we may offer invoicing and bank transfer options, subject to separate agreement. In such cases, payment terms will be outlined in the commercial contract.

All payments are non‑transferable and non‑refundable except as provided in our Refund Policy. We reserve the right to investigate and delay or block transactions that appear fraudulent, suspicious, or in violation of our terms. If we suspect fraud, we may require additional verification, such as a photo ID or proof of address, before processing the order. We take these measures to protect you and our business.

Product Availability and Substitutions

We strive to maintain accurate inventory counts on our website, but product availability is subject to change without notice. In the event that an item you ordered is out of stock after we have accepted your order, we will contact you promptly to offer alternative options. You may choose to accept a substitution of equal or greater value, request a backorder with a revised delivery date, or receive a full refund for that item. We do not substitute products unless you agree.

Our product descriptions, images, and specifications are provided for informational purposes and may not always reflect the exact appearance or packaging of the product. We endeavor to be as accurate as possible, but slight variations in color, size, or design may occur. For craft coffees and teas, flavor profiles may vary from harvest to harvest due to natural factors; we will indicate the vintage or crop year when relevant. If a product does not match your expectations, our Refund Policy applies.

We also reserve the right to discontinue any product at any time. We may offer limited‑edition or seasonal items that are available only while supplies last. We do not guarantee that all products will be restocked, and we recommend purchasing your favorites early. We also occasionally update packaging designs; the product content remains the same unless otherwise stated.

In rare cases, we may need to split your order into multiple shipments due to availability or shipping constraints. We will not charge you extra for split shipments, and you will receive separate tracking numbers. If we do split your order, the delivery timeframes apply to each shipment individually. We will inform you of any splits in advance.

Limitations of Liability

To the fullest extent permitted by applicable law, our total liability to you for any claim arising out of or relating to your purchase or use of our products shall not exceed the total amount you paid for the specific order in question. We shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to lost profits, lost revenue, loss of data, or business interruption, even if we have been advised of the possibility of such damages.

Our products are consumable goods intended for personal use. We do not make any warranties regarding the effect of our products on health, weight, or performance, except as explicitly stated on the packaging. Any brewing instructions or flavor descriptions are suggestions, and we recommend that you use our products in accordance with your own preferences and tolerance. We are not responsible for allergic reactions or sensitivities, as we provide ingredient lists for you to review.

We are not liable for delays or failures in performance caused by events beyond our reasonable control, including natural disasters, strikes, wars, pandemics, governmental actions, or carrier disruptions. In such cases, we will make reasonable efforts to minimize the impact and inform you of the situation. You may cancel the order or request a refund if the delay is substantial, subject to our Refund Policy.

We do not accept liability for third‑party services, such as payment processors or shipping carriers, except to the extent that we have directly caused the issue. We will assist you in filing claims with carriers or processors when necessary. Our limitations of liability are essential to maintain our outlet pricing model, as they allow us to manage risk and keep costs low for all customers. We encourage you to read these terms and contact us if you have questions about your rights.