Refund Policy

60‑Day Return Window

We stand behind the quality of every craft coffee and tea product we sell, and we want you to be completely satisfied with your purchase. That is why we offer a generous 60‑day return window from the date you receive your order. This period gives you ample time to evaluate the products in the comfort of your home, experiment with different brewing methods, and decide if they meet your expectations. Unlike many e‑commerce platforms that limit returns to 30 days, we believe that exceptional products deserve an exceptional return policy.

Our 60‑day window applies to all items, including single‑origin coffees, signature blends, loose‑leaf teas, and tea accessories. We understand that taste is subjective and that brewing variables can affect your experience. Therefore, we do not require you to consume a majority of the product before requesting a return; you may return unopened or gently used products as long as they are in a resalable condition. However, we reserve the right to deny returns if the product has been significantly depleted or damaged due to misuse.

To initiate a return within the 60‑day period, simply log in to your account on our website and navigate to the order history section. Select the item you wish to return and follow the guided return process. You will be asked to provide a reason for the return, which helps us improve our product offerings and customer experience. Once your request is submitted, you will receive immediate confirmation, and our team will review it within one business day. We will then send you a prepaid return shipping label and detailed instructions on how to package your return.

We also offer the flexibility to return multiple items from different orders in a single package, as long as they are within their respective 60‑day windows. This convenience saves you time and reduces shipping waste. If you have received a gift from our store, the recipient can also return the item using the same process, and we will issue the refund to the original payment method or as store credit, depending on your preference. Our goal is to make returns as smooth and hassle‑free as your initial purchase.

Eligibility for Returns

Not all products are eligible for return under the same conditions, and we want to be transparent about our eligibility criteria to avoid any confusion. Most items, including coffee beans, ground coffee, tea leaves, and tea bags, are eligible for return if they are returned within the 60‑day window and are in good condition. We define “good condition” as having at least 80% of the original contents remaining, with the original packaging intact. This threshold allows you to sample the product while still providing us with enough inventory to potentially donate or repurpose.

We cannot accept returns for products that have been custom blended or personalized specifically for you. Since these items are made to order and cannot be resold, they are marked as non‑returnable at the time of purchase. Additionally, clearance or final sale items are explicitly identified on the product page as non‑returnable. We recommend that you review the product description carefully before purchasing such items. If you have any questions about a product’s return eligibility, our customer service team is happy to clarify before you place your order.

We also do not accept returns for perishable items that have been opened and stored improperly, as this can affect quality and safety. For example, if coffee beans are exposed to moisture or extreme heat after delivery, we cannot accept them back. However, if you receive a product that is damaged, defective, or not as described, please contact us immediately within the 60‑day window. We will handle such cases on a priority basis, either by issuing a full refund or sending a replacement at no extra charge.

Our eligibility policy is designed to protect both you and us. We want to give you the freedom to explore our range without risk, while also ensuring that returned products are handled responsibly. In cases where a return is not eligible, we will clearly explain the reason and offer alternative solutions, such as store credit for a future purchase. We believe that fair and clear eligibility criteria build trust and reduce disputes, which is why we publish this policy prominently on our website.

Free Return Shipping

We are proud to offer free return shipping for all eligible returns within the 60‑day window. This policy underscores our confidence in our products and our commitment to customer satisfaction. When you initiate a return through our online portal, we automatically generate a prepaid shipping label that you can print and attach to your package. There is no cost to you for the return postage, and you can drop off the package at any authorized carrier location indicated on the label.

Our free return shipping applies to both domestic and international returns. We have arranged partnerships with carriers that offer competitive return rates, allowing us to cover these expenses without affecting our outlet pricing. The return label includes all necessary customs documentation for international shipments, so you do not need to fill out any additional forms. This simplifies the process and reduces the chance of customs delays or additional charges.

We also provide a choice of return drop‑off points. Depending on your location, you can use the carrier’s nearest service point, schedule a pickup from your home, or drop the package at a participating retail partner. We recommend keeping your proof of postage or tracking number until the refund is processed. Although we pay for the return shipping, the package remains your responsibility until it is scanned by the carrier. If the package is lost during return transit, we will work with the carrier to trace it and, if necessary, still process your refund based on the tracking record.

We believe that free return shipping removes a significant barrier to online shopping, especially for perishable goods like coffee and tea. You can order multiple varieties to discover your favorites, knowing that you can return any that do not suit your palate without incurring extra costs. This policy has been highly appreciated by our global community, and we are committed to maintaining it as long as we can provide the same level of service excellence.

Refund Processing Timeline

Once we receive your returned package at our returns center, our inspection team will evaluate the items to ensure they meet our eligibility criteria. This inspection typically takes one to two business days. After the inspection is complete, we will approve your return and initiate the refund process. The entire refund processing timeline, from receipt to final credit, ranges from five to ten business days. We set this expectation clearly so you know when to expect the funds to appear in your account.

The five‑to‑ten‑day period includes the time required for our internal systems to communicate with payment gateways and banks. While we send the refund instruction immediately after approval, the actual posting time depends on your payment issuer. For credit and debit card transactions, refunds usually appear within five to seven business days. For digital wallets or other payment methods, the timeline may vary, but we will update you via email at each step: when we receive the return, when we approve it, and when we issue the refund.

We understand that waiting for a refund can be frustrating, which is why we strive to expedite the process wherever possible. Many refunds are completed within five business days, but we quote the full range to account for weekends, holidays, and banking delays. We also offer the option to receive refunds as store credit, which can be processed even faster—often within two to three business days. Store credit is applied directly to your account and can be used immediately on your next purchase.

If you have not received your refund after ten business days from the date we confirmed receipt of your return, please contact our support team. We will investigate the transaction with the payment provider and resolve any issues. We do not charge any restocking fees, so the refund amount will be the full purchase price of the returned items, including any taxes you paid, excluding only the original shipping cost if you used a paid expedited service (but standard shipping is free). Our commitment is to return your money promptly and without hassle.

Refund Method and Currency

All refunds are processed in United States Dollars (USD), which is the currency used for all transactions on our e‑commerce platform. When you make a purchase, your payment method may convert USD to your local currency at the prevailing exchange rate. When we issue a refund, the amount is calculated in USD based on the original purchase price, and your bank or payment provider will convert it back to your local currency using their exchange rate at the time of refund. This means that the final refunded amount in your local currency may differ slightly from the original charged amount due to exchange rate fluctuations. We have no control over these conversion rates, and we do not charge any additional fees for currency conversion.

We issue refunds to the original payment method used for the purchase whenever possible. If you paid by credit card, the refund will be credited back to that same card. If you paid using a digital wallet, the refund will return to that wallet. This approach ensures security and simplifies the process. In cases where the original payment method is no longer active or accessible, we can arrange an alternative method, such as store credit or a bank transfer, upon verification of your identity.

Customers also have the option to receive refunds as store credit, which comes with a small bonus as a token of appreciation for choosing this method. Store credit never expires and can be used on any future order. This is especially convenient for customers who plan to reorder or try new products. If you prefer store credit, you can select this option during the return request process, and we will process it within two business days after the return is inspected.

We maintain a clear audit trail for every refund, so you can view the status and amount in your account history. We also send an email confirmation with the refund reference number. Our customer service team is available to answer any questions about the refund method, currency, or timing. We are committed to making the refund process as transparent and fair as possible, because we value your long‑term relationship with our store.